As this is a projects based role, you will be onsite with clients part of the week.
The IT / Telecoms Projects Engineer is responsible for delivering high-quality technical projects across customer environments, ensuring solutions are implemented to best-practice standards, on time, and with minimal disruption. Operating within a Managed Service Provider (MSP), this role combines strong technical capability with excellent planning, communication, and customer-facing skills.
The ideal candidate will have strong M365 experience (any certs also a huge plus point).
You will work across server, cloud, networking, security, and telecoms technologies, delivering installations, migrations, upgrades, and transformation projects. The role requires a proactive, detail-driven engineer who can take ownership of project delivery from planning through to completion. Although primarily office-based, the position includes essential on-site attendance for audits, onboarding, project work, and issue resolution. Participation in an on-call rota is also required to support critical customer incidents.
Key Responsibilities:
Project Delivery & Implementation
- Deliver IT, cloud, networking, and telecoms projects to a high standard, ensuring accuracy, quality, and adherence to scope.
- Install, configure, and migrate systems including servers, networks, Microsoft 365, Azure, firewalls, Wi-Fi, and end-user devices.
- Conduct pre-installation checks, risk assessments, and readiness reviews to ensure smooth project execution.
- Work closely with Project Managers to plan workloads, provide technical input, and ensure milestones are met.
- Produce clear project documentation including implementation plans, configuration notes, and post-installation reports.
- Support customer go-lives, cutovers, and out-of-hours project work when required.
- Attend customer sites when necessary for IT audits, onboarding activities, project delivery, and investigation of issues that cannot be resolved remotely.
Technical Expertise & Hands-On Engineering
- Deploy and configure Windows Server, Active Directory, Group Policy, DNS/DHCP, and virtualisation platforms (VMware/Hyper-V).
- Implement Microsoft 365 and Azure solutions including migrations, identity, security, and device management (Intune).
- Configure and troubleshoot networking technologies including firewalls, VPNs, VLANs, routing, switching, and Wi-Fi.
- Support telecoms and VoIP deployments including Gamma Horizon, Giacom, SIP services, and call routing.
- Perform system upgrades, patching, hardware installations, and infrastructure refreshes.Ensure all project work aligns with security best practice and compliance requirements.
- Carry out comprehensive IT audits across customer environments, assessing infrastructure, security posture, configuration standards, and operational readiness, providing clear findings and recommendations.
- Work closely with 2nd and 3rd Line teams to ensure project readiness, technical alignment, and knowledge transfer.
- Support the escalation process during complex project-related issues or unexpected technical challenges.
- Collaborate with vendors and third-party suppliers to coordinate installations, licensing, and technical support.
- Contribute to internal technical standards, templates, and best-practice documentation.
- Ensure audit findings, site-visit outcomes, and onboarding requirements are communicated effectively across internal teams.
Experience & Technical Skills
- 3-5+ years’ experience in an MSP environment delivering technical projects or advanced 2nd/3rd line work.
- Windows Server (2016-2022), Active Directory, Group Policy
- Virtualisation: VMware or Hyper-V
- Microsoft 365: Exchange Online, SharePoint, Teams, Security & Compliance
- Networking: firewalls, VPNs, VLANs, routing, switching, Wi-Fi
- Experience delivering migrations, deployments, and infrastructure upgrades.
Some certifications would also be a huge advantage i.e. MS-900, AZ-900, MS-102, AZ-104, SC-300.
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