Senior Major Incident Manager | 24×7 ITIL-aligned Resilience

Capita in Belfast is seeking a Senior Major Incident Manager to lead the Major Incident Management team within a 24×7 incident response operation. You will coordinate complex incidents, ensure timely resolution within SLAs, and drive continuous improvement across Capita services.

The role requires strong leadership, expertise in ITIL-aligned incident management, and the ability to mentor staff while collaborating with cross-functional teams.

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