AlargeHousingAssociationislookingforaCustomerServiceExecutiveonatemporarybasisforapproximately3months
Keyresponsibilitiesareasfollows
AsaCustomerServiceExecutiveyouwillhavetherequiredauthority,budget,skillsandsupporttocreativelyaddressthehousingneedsofyourresidents.Youwillbethemainpointofcontactforresidentsandwillbepersonallyaccountablefordeliveringservicestoresidentsinasmallareapatch.
Youwillberesponsibleformanagingservicechargeestimates,collectingrentandservicecharges,orderingandmanagingrepairs,managingestateanddealingwithanytenancyorneighbourhoodissuesthatarise.WhereappropriateyoumayworkwithexternalManagingAgentsforthedeliveryofcompanystandards.Yourserviceswillbedeliveredlocallywherepossible.
Youwillmeetresidentsannuallytoidentifytheirprioritiesfortheyear.Youwilltakeownershipforgettingthejobdoneandkeepresidentsupdatedontheprogress.
Whereissuesarisethatyoucannotdealwithdirectly,youwillworkonbehalfofresidentsandwithotherstakeholders,engagingservicesinsideandoutsidetoensuretheirneedsaremet.However,youwillretainresponsibilitywhenotherpeopleareinvolved,makingsurethattheydowhattheyagreetodo
HourlyratePAYE21.59and28.56Umbrella
EssentialRequirements
IdeallylookingforsomeonewithagoodconsistentbackgroundinCustomerServices,ahousingbackgroundwouldbeadvantageous
Excellentinterpersonalskillsandabletopickthingsupquickly
ExcellentonWord&Excel
Mustbeimmediatelyavailableoronshortnotice