Membership Manager – Trade Association
Location: Central London (Hybrid)
Salary: £45-55k (depending upon experience) + bonus
Working Pattern: Full time, hybrid (three days a week in Central London)
Membership Bespoke is recruiting for a Membership Manager on behalf of an influential Trade Association This is a high‑impact relationship management role, ideal for someone with 4–6+ years’ experience who thrives on building trusted partnerships.
Key Responsibilities
- Independently manage a portfolio of members, acting as their primary relationship manager and trusted point of contact.
- Build strong, long‑term relationships with CEOs, founders, marketing directors and senior decision‑makers.
- Develop bespoke engagement plans, identifying events, introductions, partnerships and content opportunities that matter most to each brand.
- Drive retention through proactive engagement monitoring, early risk identification and quarterly member health checks.
- Conduct regular face‑to‑face meetings (minimum five per week), capturing insights and spotting opportunities.
- Represent the organisation at member meetings, industry events and gatherings as a confident, knowledgeable ambassador.
- Own quarterly Member Socials end‑to‑end, and contribute to flagship event planning.
- Support onboarding of new members and assist with proposals and pitches for prospective members.
- Work closely with events, communications, government affairs and partnerships teams to deliver seamless member experiences.
- Mentor junior colleagues, sharing knowledge and modelling best practice.
- Manage renewals, invoicing and reporting for your portfolio with accuracy and diligence.
- Maintain meticulous CRM records to ensure insights and interactions are captured and shared across the organisation.
About You
- 4–6+ years’ experience in membership, partnerships, client services or account management.
- Ideally from private members’ clubs or another membership/trade body environment.
- A natural relationship‑builder.
- Excellent written and spoken English, confident producing proposals and handling contracts.
- Highly organised, calm under pressure and able to manage a busy diary without dropping details.
- Generous with your time and knowledge, collaborative, and a positive influence on junior colleagues.
- A charming, sleeves‑rolled‑up account handler who gets things done and ensures everything is properly recorded and actioned.
Apply today. Closing Date 27th September
Membership Bespoke is acting as a recruitment business in relation to this role.
Membership Bespoke is committed to equality, diversity and inclusion. We positively encourage applications from suitably qualified candidates from all backgrounds and welcome applications regardless of protected characteristics.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with more than 14 years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
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