South Western Ambulance Service NHS Foundation Trust
EOC Business Manager – Exeter (INTERNAL)
The closing date is 02 October 2026
This is a key role within the EOCs reporting directly to the Deputy Director of Operations – EOCs and managing the business support and administration for the EOCs. This role will assist in the smooth running of the EOCs, provide additional resilience at a local level and be a full member of the EOCs Management Team.
This role will provide leadership to the administrative staff working within the EOCs, provide direct support to the Deputy Director of Operations – EOCs and other senior operational colleagues working within the EOCs. They will provide a primary point of contact for staff working in other Directorates across the Trust. The EOC Business Manager will act as the link between administrative functions at a EOC level and the wider Trust. They will also operate as the key point of contact for external partners and national colleagues, providing an access point into the EOC team.
The EOC Business Manager will have a key role in tracking and co-ordinating compliance across several key areas including sickness, KPIs and appraisals as well as providing comprehensive business/ administration support across all areas. They will work closely with their EOC Business Manager colleague to ensure all aspects of EOC business are aligned, coordinated and well managed.
Main duties of the job
For further information about this role please see the attached job description and person specification.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Career and salary progression
- Car leasing scheme (this is subject to your pay not falling below the National Living Wage)
- Free parking across Trust sites
- Staff networks
- Access to a wide range of discounts from various organisations across the UK
Job responsibilities
For further information about this role please see the attached job description and person specification.
Please note this job description is currently indicative pending job evaluation review.
Alternative formats of our vacancies are available upon request to HRServices@swast.nhs.uk . Accessibility statement available upon request.
Right to work / Certificate of sponsorship
This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.
For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa
Person Specification
Education and qualifications
- Educated to degree level or demonstrable equivalent administrative experience.
- 5 GCSEs or equivalent (Grade C or above) including English
- Full Driving Licence
Previous experience (Paid/ Unpaid relevant to job)
- Experience of line managing staff
- Previous administrative experience working at a senior level with demonstrable responsibilities that can be clearly articulated
- Experience of gathering, analysing and reporting on a range of data and information
- NHS experience
- Previous PA/ EA experience
Skills, knowledge, ability
- Competent in using Excel, Word, Outlook, email and the internet.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
South Western Ambulance Service NHS Foundation Trust
£32,073 to £39,043 a yearper annum (Indicative)
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