IT Support Technician — 1st/2nd Line, User-Centric Tech

Adria Solutions Ltd. in Manchester City Centre is seeking an IT Support Technician to join our IT team. The role provides 1st and 2nd line support for various IT queries with a focus on customer service.

The ideal candidate will have hands-on experience with Office 365, Azure Active Directory, ITIL processes, and desktop support for Windows 11 and macOS. Familiarity with FreshService and remote desktop tools is a plus, and you will support multiple locations while driving service improvements.

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