Quality Assurance & Customer Experience Coach

Motorway, the UK’s largest online car-selling platform, seeks a Quality Assurance professional to evaluate customer interactions across calls, emails and live chat. You will ensure standards, regulations, and KPIs are met, while coaching agents and raising improvement ideas to the QA lead.

The ideal candidate has prior quality assessment experience in a contact centre, strong attention to detail and the ability to multitask in a fast-paced environment.

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