Customer Experience Lead | Energy & Utilities

Elastic Ltd is seeking a Customer Experience Manager for the energy and utilities sector in Oxfordshire. The role is hybrid, three days per week, and will own the end-to-end customer journey as the business scales.

You will oversee metering, billing, and customer service performance, manage escalated complaints, and support revenue collection. Experience in regulated environments such as energy, utilities, telecoms, or financial services is highly valued.

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