The Single Point of Access (SPA) accepts self referrals to the service and is staffed by registered professionals and administration staff with the specialist skills needed to give advice promptly to GPs and those seeking to access therapies.
We are looking for an individual with excellent people and listening skills, good telephone skills and the ability to work under pressure.
The successful candidate will have strong commitment to providing excellent customer care. They will have good people skills, be aware of patient confidentiality and be able to work as part of a team.
The SPA model will ensure rapid processing of referrals; screening referrals for risk and complexity using an algorithm.
As it is the first point of contact for referrers, excellent IT, communication and customer service skills are required. This is a great opportunity for a motivated and enthusiastic individual to join our team.
The post holder will be responsible for providing efficient and responsive administrative support and decision making for those referring themselves to the service.
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.
Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children’s, adult and older people’s mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.
To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities’ employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
All appointments are subject to the successful completion of a probationary period.
Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.
For further information on CPFT, please visit our website at https://www.cpft.nhs.uk
For further details / informal visits contact: Name: Nicola Morton Job title: Operational Manager Email address: nicola.morton@cpft.nhs.uk Telephone number: 07971745069
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