Strategic Workforce Planning Manager – Hybrid

Hargreaves Lansdown in Bristol is seeking a Workforce Planning Manager to lead a Scheduling and RTM team across a c.300 FTE multi-channel Helpdesk. You will optimise workforce utilization, service levels and efficiency through expert scheduling, real-time management and digital-first initiatives.

The role requires strong leadership, experience with WFM tools (NICE, Verint, Calabrio), and the ability to influence senior stakeholders.

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