Customer Service Team Leader — Inspire, Coach & Improve

The Best Connection in Chorley is seeking a Customer Service Team Leader to guide a busy team and drive exceptional service levels. You will support, coach and develop Customer Service Advisors to achieve targets and deliver outstanding customer experiences.

Working hours are 37 per week with early Friday finish; duties include monitoring KPIs, handling escalations and using the CRM to log inquiries while promoting a positive, high-performing culture.

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