Operations Manager – Nights

Overview

• Manage the flow of customer and supplier goods in and out of the warehouse with efficiency and care.
• Lead a team on shift, driving excellent service, quality standards, and full Health & Safety compliance.
• Collaborate with senior leadership to hit KPIs/SLAs, promote continuous improvement, and create a great place to work.
• Deliver all operational, customer, and people KPIs while exceeding cost and financial targets within a shared budget.
• Ensure full compliance with Health & Safety standards, managing stock loss and damage within agreed tolerances.
• Drive continuous improvement initiatives, identifying opportunities that enhance customer experience, engagement, and financial performance.
• Build a high-performing, inclusive culture by developing talent and strengthening cross-functional relationships.

Requirements

• Proven experience in a management role, leading large teams within a logistics or warehouse environment.
• Strong leadership, organisational and communication skills, with a track record of delivering KPIs and SLAs.
• Good analytical and decision-making ability, with customer focus and financial acumen (budgets, P&L).
• Proficient in Warehouse Management Systems and Microsoft Office, able to work under pressure in a fast-paced environment.

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