Job Description About Le Creuset:n n At Le Creuset, every dish begins with a story – and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation – shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.n n The Recipe for Success: Role Summaryn n Exciting news: we are opening a new retail store in Exeter. Join the vibrant world of Le Creuset as a Store Manager, where cookware meets colour, and customers come for inspiration! Imagine building your own team, shaping the culture, and creating an exceptional customer experience in a brand new location. This is more than just a role—it is a unique opportunity to make your mark, drive success, and be at the heart of something special.n n Ingredients: Key Responsibilitiesn n What’s on your Daily Menu:n n – Store Leadership: Taking full ownership of the store, leading by example and setting clear expectations for performance, behaviours, and standards.n n – Team Management & Development: Recruiting, training, motivating, and coaching the team so everyone performs at their best and feels supported to grow.n n – Exceptional Customer Experience: Ensuring every customer receives warm, knowledgeable, high-quality service and that issues are resolved professionally and promptly.n n – Sales & Performance: Driving sales, KPIs, and profitability, monitoring performance closely and taking action to maximise results.n n – Commercial Awareness: Using data, insight, and customer feedback to optimise trading, promotions, and product placement.n n – Product Knowledge: Staying fully up to date on the product range, new launches, and promotions to inspire the team and customers alike.n n – Visual Merchandising & Housekeeping: Ensuring the store is always beautifully presented, clean, organised, and on brand.n n – Stock & Inventory Management: Overseeing stock levels, deliveries, replenishment, and stock accuracy to minimise loss and maximise availability.n n – Payroll & Administration: Ensuring all financial and administrative processes are completed accurately and on time.n n – Compliance & Safety: Maintaining a safe, secure, and fully compliant environment for colleagues and customers.n n – Store Operations: Owning all opening and closing procedures and ensuring smooth day-to-day store operations.n n What’s on your Seasonal Menu:n n – People Planning: Managing rotas, absence, performance conversations, and succession planning.n n – Training & Development: Delivering onboarding, ongoing training, and performance development plans.n n – Emergency & Incident Management: Acting confidently during incidents, alarms, or unforeseen situations.n n – Reporting & Analysis: Preparing and reviewing sales, stock, and performance reports to inform decisions.n n – Continuous Improvement: Identifying opportunities to improve processes, standards, and customer experience.n n – Additional Duties: Taking on reasonable, ad-hoc responsibilities to support the wider business.n n The Perfect Blend: What We’re Looking Forn n We’re looking for a confident, passionate leader who brings professionalism, warmth, and commercial drive. Someone who can inspire a team, deliver results, and thrive in a fast-paced retail environment while always keeping the customer at the heart of what they do.n n Your Flavour Profile (Behaviours & Traits):n n – Customer-Centric: Passionate about delivering memorable customer experiences.n n – Strong Leader: Inspires, motivates, and develops others.n n – Commercial & Sales-Focused: Understands how to drive performance and profitability.n n – Clear Communicator: Confident in giving direction, feedback, and support.n n – Adaptable & Resilient: Stays calm under pressure and responds positively to change.n n – Detail-Focused: Maintains excellent standards across presentation, accuracy, and compliance.n n – Problem Solver: Takes ownership and resolves challenges quickly.n n – Proactive & Accountable: Takes initiative and responsibility for outcomes.n n – Professional & Dependable: Represents the brand with integrity and consistency.n n Skills & Qualifications — Essential Ingredientsn n – Proven experience as a Store Manager or equivalent leadership role in retail (premium retail an advantage).n n – Strong people management and coaching capability.n n – Commercial and operational retail knowledge.n n – Ability to manage multiple priorities in a fast-paced environment.n n – Confident using POS syste
…