Project & Change Manager

Location: Hybrid – 3 days in office (Wilmslow HQ), 2 days from home.

Salary: Competitive.

The Citation Group is a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We help businesses focus on their core activities by providing expertise, guidance, and solutions in areas such as HR, Health & Safety, Cybersecurity, e‑Learning, and ISO compliance.

The role

• Effectively manage several projects from start to closure, working closely with internal departments and third‑party suppliers, including change management and adoption activities.
• Coordinate all resource requirements to ensure successful implementation.
• Oversee assignments to project work and delivery of outputs as needed.
• Continuously assess the implementation status, including updated plans and progress reports.
• Meet with stakeholders to discuss requirements and implementation status.
• Lead discovery sessions and scoping workshops.
• Liaise with project resource, key stakeholders and management team to provide status updates on the progress of projects.
• Identify areas of deviation from the agreed specification and instigate change control procedures.
• Introduce contingency planning when implementation is not running to schedule or to mitigate risks.
• Liaise with all relevant parties to ensure any issues are dealt with satisfactorily both pre and post implementation.
• Work with departmental heads to improve business processes across teams.
• Collaborate with other Project Managers for the management of team diaries and coordinating resource allocation for assigned projects.
• Regularly update the Senior Management Team on the progress of key projects and outstanding issues.
• Provide regular budget forecast and variance reports.
• Provide and maintain resource plan, allowing for seasonal variations and develop mitigating action plans.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Review project scopes and objectives, ensuring technical feasibility.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure team performance using appropriate systems, tools and techniques.
• Implement risk management processes.
• Create and maintain comprehensive project documentation.
• Identify project implementation process changes as and when required.

About You

• Have strong leadership skills, including excellent verbal / written communication and presentation skills.
• Able to remain calm under pressure.
• Presentable and confident when meeting new people, with the ability to build and maintain strong relationships.
• Have excellent problem‑solving skills.
• Ability to react to project adjustments and alterations promptly and efficiently.
• Be flexible during times of change.
• Ability to be persuasive, encouraging, and motivating.
• Ability to develop and maintain effective communications to ensure co‑operation both internally and externally.

Perks

• 25 Days of Holiday + 8 Bank Holidays.
• Birthday Bliss: a day off to celebrate your birthday.
• Post‑Wedding Bliss: extra weeks of holiday for newlyweds.
• Growing Families: vouchers and special perks for expectant parents.
• Private healthcare benefit through the Citation Group’s health‑cash plan.

The Citation Group provides mission‑critical compliance, HR and health & safety services and software to over 120,000 businesses across the UK, Australia and Canada.

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