Job Summary
As a Patient Flow Coordinator, you will play a vital role in ensuring that patients receive timely and seamless care. Your responsibilities will include tracking and coordinating patients journeys across our multiple service offerings, ensuring follow-up appointments are scheduled, outcomes are recorded, and discharges are processed efficiently. Working closely with our Patient Services and Data teams, you will address any capacity issues, monitor patient flow, and support clinicians by identifying patients in need of follow-up. Through these efforts, you will help to minimise delays, improve patient experience, and facilitate optimal care pathways.
Job Summary
As a Patient Flow Coordinator, you will play a vital role in ensuring that patients receive timely and seamless care. Your responsibilities will include tracking and coordinating patients journeys across our multiple service offerings, ensuring follow-up appointments are scheduled, outcomes are recorded, and discharges are processed efficiently. Working closely with our Patient Services and Data teams, you will address any capacity issues, monitor patient flow, and support clinicians by identifying patients in need of follow-up. Through these efforts, you will help to minimise delays, improve patient experience, and facilitate optimal care pathways.
Main Duties, Tasks & Skills Required
In this role, you will have the opportunity to
- Coordinate patient appointments and discharges to ensure efficient and timely care transitions.
- Monitor patient pathways to prevent delays and ensure patients progress smoothly through each stage of their care journey.
- Support the capture and documentation of patient outcomes at each appointment to maintain accurate and comprehensive records.
- Work with the Data team to identify and support patients who may be delayed or between care points.
- Liaise with clinicians to support appointment booking, patient follow-up needs, and effective discharge planning.
- Identify opportunities to improve patient pathways and contribute to continuous service improvement.
Strategic
- Analyse patient flow data to identify trends, bottlenecks, and areas for improvement in care pathways.
- Collaborate with the Data team to develop tracking systems that monitor patient progression and identify delays proactively.
- Contribute to the development of standard operating procedures that streamline patient transitions between services.
- Support quality assurance initiatives by ensuring timely documentation and outcome tracking for all patients.
- Identify and recommend technology or tools that could enhance patient flow management and reduce delays.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Main Duties and Tasks Continued: Please note for a specific detailed job description for this vacancy please see attached job description.
We are looking for candidates who
- Have a strong background in healthcare coordination, with experience in managing patient pathways.
- Are detail-oriented and organised, with the ability to juggle multiple priorities and ensure smooth patient flow.
- Possess excellent communication skills to collaborate effectively with clinicians, administrative teams, and other departments.
- Are committed to patient-centred care, with a focus on providing efficient, timely, and compassionate support.
- Show a passion for process improvement and are motivated to enhance patient pathways within a growing service.
Person specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
- Business Administration NVQ level 3 or equivalent experience in an Administrative environment
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working in a Secretarial/Administrative role with a proven track record of problem solving
- Experience of dealing with the Public/Customer service experience
- Good Organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi task
- Able to work to deadlines
Desirable
- Experience of working in a busy environment
- Experience of working in Healthcare
- Previous experience of transcribing formal minutes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pay schemeAgenda for Change
BandBand 4
Salary£28392.00 to £31157.00 Yearly
ContractPermanent
Working patternFull-Time, Flexible Working
Reference number304-9018462
Job locationsHeartlands HospitalBordesley Green EBirminghamWest MidlandsB9 5SS
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