FORWARD EV LIMITED
CAMBORNE (TR14 8AA)
Forward EV Ltd. is offering an exciting opportunity for a Digital Support Technician Apprentice to join their team in Camborne. This role provides an excellent opportunity to develop your career within the business industry, gain valuable hands‑on experience, and work towards an industry-recognised qualification.
Wage £16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Salary increase after 12 months
Hours To be discussed and confirmed at interview.
40 hours a week
Tuesday 6 October 2026
Duration 1 year 6 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you’ll do at work
- Use of our software platform to monitor health of the network
- Diagnose faults
- Decide on service responses
- Escalation to service team
- Use our payments system to assist drivers
- Payment queries from drivers
- Admin and maintenance of IT systems
- Setup of IT to assist install team for new sites
- Liaison with third parties for roaming services with other third party providers
- Maintain high levels of resilience and serviceability on the network
Where you’ll work
FOUNDRY2 TRELOWARREN STREETCAMBORNETR14 8AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example Management- Finance Human Resources Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example Management- Finance Human Resources Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
GCSE in:
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Initiative
- Physical fitness
Other requirements
This is an office-based role, so reliability and good timekeeping are essential.
About this employer
Forward EV install, maintain and support a national network of public electric vehicle charging points within the retail, hospitality and forecourt sectors. We are the UK’s only dedicated host owned SME network disrupting, and bringing change and competition to this market. We are a national business with head office in Cornwall.
Upon successfully completing the apprenticeship, you may have the opportunity to secure a permanent position which includes progression into a more senior or leadership role.
The contact for this apprenticeship is:
CORNWALL COLLEGE
The reference code for this apprenticeship isVAC2000054292.
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