Head of Customer Insight & Strategy

Daily Mail is seeking a Head of Customer Insight to build and own an ongoing insights function across key markets. You will lead mixed-methods research and collaborate with Brand, Product, Commercial, Strategy and partners to ensure insights inform decision-making.

You’ll champion living customer segmentation, enable self-serve access and regular reporting; present findings at senior levels and drive adoption of customer thinking across the organisation, including using AI to extend reach.

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