CRM Manager: Personalised Journeys to Boost Retention

Nightcap Support Office is seeking a commercially driven CRM Manager to lead customer retention, engagement and lifecycle marketing across a portfolio of late-night hospitality venues. The role focuses on building automated journeys, segmentation and personalised communications to drive repeat visits and revenue.

You will develop CRM strategy across multiple brands, optimise campaigns across email, SMS and automation, and collaborate with marketing teams to ensure consistent messaging while

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