IT Support Technician

Job Title: Onsite Engineer / IT Support Technician

Location: Based at Carmarthen or Worcester site (3-5 days per week), with travel to other sites which can include (Worcester, Warwickshire, Exeter, Bristol, Carmarthen, Dorset, Wiltshire)

Contract Type: 12 Month FTC

Overview:

We are seeking a motivated and adaptable IT Support Technician to join our team, based at our Worcester or Carmarthen site. This role involves providing technical support to a specialist customer base and contributing to the smooth running of IT operations across multiple locations.

Key Responsibilities:

• Provide on-site technical support at the Carmarthen or Worcester site 3-5 days per week.
• Travel to other sites to assist colleagues with project work, annual leave cover, and other support needs.
• Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.
• Offer software support and limited hardware support, including break/fix and fault finding.
• Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.
• Conduct data management activities, including archiving data to tape via tape library systems.
• Perform BAU (Business As Usual) tasks such as:
• Antivirus monitoring
• Storage and capacity management
• Physical hardware health checks
• Auditing activities
• Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).
• Update administrative records and ticketing systems accurately and promptly.
• Follow written work instructions (SOPs) to complete tasks effectively.
• Create documentation for key processes for internal and customer use

Skills & Experience:

• Basic to intermediate IT knowledge, with a willingness to learn and develop in non-standard environments.
• Previous experience in IT support, field services, or service desk roles is desirable.
• Good understanding of core technologies: Windows OS, Windows Server, Networking
• Strong communication skills – both written and verbal.
• Ability to work independently and collaboratively within a team.
• Capable of prioritising support tickets and managing workload efficiently.
• Familiarity with break/fix processes and hardware troubleshooting.

Training & Development:

Full training will be provided, including step-by-step guidance to ensure competence in all areas of the role. This is an excellent opportunity for someone looking to grow their IT career in a supportive and dynamic environment.

Core Requirements:

• Post is subject to obtaining full security clearance (SC/NPPV)
• Full UK driving licensing, requirement to travel to sites. (Company Car/Allowance Provided)
• Willingness to learn new procedures and ways of working.
• Is based/living within an hour of the main sites Worcester or Carmarthen.
• Willingness and able to manage customer requests working by yourself and with support by the wider team.
• Willingness to travel to work across multiple sites, hotels provided where required.

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