Customer Service Executive

Contract type: permanent

Monday to Friday, 07:00 – 16:30

Contract type: permanent Working hours: Monday to Friday, 07:00 – 16:30

Job Title: Customer Service Executive

Location: Horsham

Job Overview

We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams.

Key Responsibilities

• Process customer quotations and orders accurately via phone, email, and website
• Provide prompt, professional, and friendly customer service at all times
• Handle customer enquiries, resolve issues, and follow up where necessary
• Maintain strong product knowledge to advise customers effectively
• Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment
• Ensure all internal systems and processes are followed correctly
• Support the team in achieving service and performance targets

Skills & Experience

• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Confident using Microsoft Office applications (Word, Excel, Outlook)
• Ability to multitask and work efficiently in a fast-paced environment
• Previous experience in a customer service role is preferred
• Knowledge of building products or the construction trade would be an advantage

Personal Attributes

• Customer-focused with a positive and proactive attitude
• Team player with a willingness to support colleagues
• Reliable, adaptable, and able to work under pressure

#J-18808-Ljbffr…