Note:
Customer Service Supervisor
Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.
Tasks Included
- directly supervises and coordinates the activities of help and advisory services to provide support for customers and users
- liaises with clients and handles more complicated or sensitive complaints and queries
- develops and plans training for their teams
- establishes and monitors work schedules to meet the organisation’s requirements
- discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems. provided and resolved operational problems.
- ability to manage and motivate a team effectively
- proficient in analysing customer service metrics and implementing improvements.
Experience
- Proven experience in a customer service supervisory role
- proficiency, particularly in English
- Strong leadership and supervision skills
- Excellent communication skills
Entry Requirements Of This Job
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/ or relevant experience. Specialist qualifications may be required for work within certain sectors. On-British candidates required an English language test minimum of 4.5 IELTS.
Benefit
- Sick pay
- Additional Leave
- Holiday payment
About the Company
SKILLED WORKERS CLOUD is a UK Regulated skilled HR-tech company. We specialise in Skilled HR systems for business in the UK. We are in a combination of skilled HR and Technology based company to deliver superior business results for our client.
Contact Information
info@skilledworkerscloud.com
Suite 602, 6th Floor, 252-262 Romford Road, London, E7 9HZ United Kingdom.
Landline: +44 0208 129 1655
Mobile & Whats App: +44 074 6728 4718
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