Service Manager

Service Manager

Location:Souythampton

Salary:£40,000 – £42,000 per annum

Type:Full-time, Permanent

The Role

We are seeking an experienced Service Manager to oversee and support a team of field-based forklift engineers operating in and around the Washington area.This is a hands-on leadership role, combining technical expertise with people management, planning, and customer-facing responsibility.

You will be responsible

• Lead, support, and motivate a team of field service engineers for ensuring engineers deliver high-quality service and repairs, meet performance targets, and operate safely and professionally at all times.
• Plan and allocate daily workloads, breakdowns, and service schedules
• Act as the first point of escalation for technical and customer issues
• Provide on-the-job technical support, coaching, and mentoring
• Ensure all work is completed to company standards and H&S requirements
• Monitor performance, productivity, and quality of work
• Liaise with customers to maintain strong working relationships
• Complete reports, paperwork, and system updates accurately and on time
• Support training, onboarding, and ongoing development of engineers

About You

• Proven experience as a forklift engineer or mobile plant engineer
• Previous supervisory or mentoring experience
• Strong mechanical, hydraulic, and electrical diagnostic skills
• Confident decision-maker with a calm, professional approach
• Excellent communication and customer service skills
• Organised, proactive, and able to manage priorities effectively

Full UK driving licence

What We Offer

• Competitive salary of£40,000 – £42,000 per year
• Company vehicle
• Stable, full-time permanent role
• Opportunity to progress within a growing business
• Supportive management and a strong engineering team

#J-18808-Ljbffr…