Retail Customer Service Manager — Betting Shop Leader

Entain is seeking a Retail Customer Service Manager to join our Ladbrokes & Coral betting shops across the UK. You will lead the shop team, deliver outstanding customer service, drive standards, manage cash handling, and help achieve daily targets with empathy and professionalism.

Reporting to the Shop Manager, you’ll open or close the shop, support staff development, and ensure a welcoming, compliant environment that protects players and promotes responsible betting in line with company

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