Projects EngineerUp to £35,000 + Bonus
(Bonus is 5% paid quarterly + 10% paid annually)Edenbridge – office-based, with travel to client sites across the UKAre you currently working in IT support and looking to move into a more project-focused role?Do you enjoy setting up networks, devices and Microsoft 365 environments rather than dealing solely with day-to-day support tickets?Would you like to learn from experienced engineers while developing the skills to deliver complete customer projects?We are recruiting for a Projects Engineer to join a growing Managed Service Provider based in Edenbridge.This is a great opportunity for someone with a solid foundation in IT support who wants to develop their project experience. You may currently be working in a 1st or 2nd Line role, helping with installations, deployments, migrations or smaller technical projects alongside your usual support work.You do not need to have independently delivered every type of project listed below. What matters is that you understand the fundamentals, enjoy hands-on technical work and are keen to learn.Working alongside experienced engineers and project managers, you will help deliver a varied range of customer projects. This could include setting up new client environments, deploying networks and devices, configuring Microsoft 365, supporting file migrations, and installing equipment at customer sites.The roleYour responsibilities will include:Assisting with new client onboarding and environment buildsSupporting onsite discovery, documentation and technical setup for new customersConfiguring and installing network equipmentSupporting Microsoft 365 tenant setups and migrationsSupporting file migrations, including SharePoint, OneDrive and server-based dataPreparing and deploying laptops, desktops, servers and other devicesAssisting with Windows Server builds and upgradesSupporting larger rollout projects such as PC refreshes and device upgradesSupporting Autopilot and modern device-management deploymentsInstalling hardware, patching equipment and helping with rack buildsTracing cables and troubleshooting issues during onsite installationsHelping with Cyber Essentials-related technical work where requiredResolving technical problems that arise during project rolloutsProducing clear documentation and handing completed work over to the support teamTravelling to customer sites across the UK when required, with expenses coveredWhat you need to bringExperience in an IT support, infrastructure or field-engineering roleA good basic understanding of networking, including DHCP, DNS, TCP/IP, VPNs, NAT, switches, firewalls, Wi-Fi and VLANsSome hands-on Microsoft 365 administration experienceConfidence setting up and troubleshooting PCs, laptops, servers and other devicesGood Windows troubleshooting skills, including printer, email, OneDrive and network connectivity issuesAn interest in project delivery and building new technical environmentsGood communication skills and a professional approach when working with customersA willingness to travel to client sites when requiredA full UK driving licenceExperience within a Managed Service Provider would be particularly useful, but candidates from other hands-on IT support environments will also be considered.Desirable, but not essentialExperience with UniFi or MerakiExposure to RRAS, Teleport or other VPN technologiesExposure to Microsoft AutopilotExperience with Windows ServerPrevious involvement in Microsoft 365 migrations, file migrations or customer onboarding projectsExperience with data cabinets, cabling or onsite network installationsExposure to Cyber EssentialsSome basic exposure to Mac setup or support, such as installing software, updates or dealing with basic user queriesFamiliarity with Apple Business Manager, Addigy or another device-management platformAn understanding of LinuxMac experience would be useful, but this is not a Mac specialist role. The core focus is still Windows, Microsoft 365, networking, hardware setup and general MSP project delivery.Why consider this opportunity?A clear route from IT support into project engineeringTraining and support from experienced technical colleaguesExposure to a broad range of technologies and customer environmentsVaried work combining office-based configuration with onsite deliveryThe opportunity to take on greater project ownership as your experience developsA growing MSP with ambitious plansBonus scheme in addition to your basic salaryIf you have built a solid foundation in IT support and are ready to develop your career in project engineering, I would be very happy to tell you more.
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