Key Account Manager

Overview

In this role you drive sustainable growth by managing an established trade customer base across the South East and winning new business. You work with cross-functional teams to deliver seamless project delivery and long-term value for customers and the business. You’ll leverage industry knowledge to build trusted partnerships, develop strategic plans, and contribute to regional revenue targets. This is a autonomous field-sales role within a collaborative, market-facing team focused on technical and trade markets.

Responsibilities

• Manage and develop an established portfolio of trade accounts across the territory
• Identify and secure new business opportunities within existing and emerging markets
• Build strong relationships with contractors, distributors, wholesalers and other key industry stakeholders
• Develop strategic account plans that support long-term revenue growth
• Regularly review customer performance and identify opportunities to increase market share
• Take ownership of regional sales objectives and deliver against commercial targets
• Prepare sales forecasts, pipeline updates and account development plans
• Monitor market trends, competitor activity and customer requirements to identify new opportunities
• Negotiate commercial agreements while maintaining long-term customer relationships
• Provide a high level of customer service and account support throughout the sales process
• Deliver professional product presentations and commercial discussions
• Act as a trusted advisor, understanding customer challenges and recommending appropriate solutions
• Ensure customers receive ongoing support through close collaboration with internal teams
• Work closely with internal sales, technical specialists and project support teams to maximise customer satisfaction
• Share market intelligence and customer feedback to support wider business objectives
• Contribute to regional sales planning and continuous improvement initiatives

Key requirements

• Experience in field sales, key account management or business development
• Background in electrical, lighting, construction, building products or building services sectors advantageous
• Proven track record of developing long-term customer relationships and achieving commercial targets
• Excellent communication, presentation and negotiation skills
• Proactive and self-motivated approach to managing own territory
• Ability to identify opportunities and convert them into sustainable business growth
• Strong organisational skills with experience managing customer pipelines and sales activity
• Good IT skills and confidence using CRM systems alongside Microsoft Office applications

• Communication
• Negotiation
• Relationship building
• Proactivity
• CRM systems
• Microsoft Office

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