Business Development Manager

Overview

As Business Development Manager you drive new opportunities and grow existing customer relationships in food and water testing services. You will build a strong sales pipeline, engage with senior stakeholders, and coordinate with operations, technical, marketing and service teams to deliver tailored proposals. You will help customers access the right testing solutions while targeting growth and margin. This role combines sales leadership with a laboratory services context in a global, performance‑driven environment.

Pay / Benefits

• competitive salary/benefits
• development and career opportunities around the globe
• varied, customer-facing commercial role
• equal opportunity employer and inclusive workplace
• Real Living Wage employer
• global network of colleagues

Responsibilities

• Develop and maintain a strong sales pipeline through research, networking and prospecting
• Identify and secure new business opportunities within food and water testing
• Manage and develop existing customer accounts to maximise growth and retention
• Use gap analysis and customer insight to identify cross-selling opportunities
• Build a structured contact plan and meet priority customers regularly
• Prepare quotations and proposals and negotiate pricing and contract terms
• Achieve agreed sales, revenue and margin targets
• Maintain accurate customer records, opportunities and activity within the CRM system
• Work collaboratively with marketing, operational, technical and customer service teams
• Provide market intelligence, competitor insight and customer feedback
• Represent Intertek at industry exhibitions, conferences and networking events
• Deliver proactive communication and an excellent customer experience

Key requirements

• Proven experience in business development, sales or account management
• Experience developing sales pipelines and securing new business opportunities
• Ability to grow existing accounts through gap analysis, cross-selling and excellent customer care
• Strong commercial awareness with confident negotiation and influencing skills
• Proactive approach to telephone contact, customer meetings and relationship development
• Excellent communication, presentation and interpersonal skills
• Ability to understand customer needs and present appropriate technical or service-led solutions
• Strong organisational skills with the ability to prioritise and respond quickly
• Experience maintaining accurate customer and sales activity within a CRM system
• Self-motivated, results-driven and comfortable working remotely with regular UK travel

• communication
• negotiation
• relationship building
• CRM proficiency
• experience in contract laboratory testing services
• knowledge of food and/or water testing services and the UK food industry

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