Senior UX Designer – Whoosh – Welwyn Garden City, United Kingdom of Great Britain and Northern Ireland

Overview

As a Senior UX Designer in the Whoosh team, you shape high-profile digital experiences for Tesco customers. You’ll lead end-to-end UX, from discovery to delivery, partnering with Product, Engineering, Research and UI to turn complex problems into intuitive flows. You’ll champion user-centered design, mentor peers, and contribute to a scalable design system in a fast-moving environment. This is an opportunity to influence product direction and deliver meaningful improvements for customers and colleagues.

Pay / Benefits

• Annual bonus up to 20%
• Holiday entitlement from 25 days + personal day
• Private medical insurance
• Maternity and adoption leave
• Paternity leave
• EAP and mental wellbeing support

Responsibilities

• Lead end-to-end UX process from discovery to delivery
• Center customer needs using evidence to craft simpler experiences
• Collaborate with Product, Engineering, Research and UI teams
• Plan and facilitate workshops, design sprints, and reviews
• Create journey maps, flows, wireframes, and prototypes
• Use qualitative and quantitative insights to inform design decisions
• Present design rationale and influence stakeholders
• Contribute to Tesco Digital Design System for consistency
• Mentor and raise design quality across the team
• Seek opportunities to improve research, design, and delivery processes

Key requirements

• Strong experience in UX or product design on complex digital products
• Understanding of user-centered and human-centered design principles
• Experience taking UX work from discovery through to delivery
• Skills in information architecture, journey mapping, user flows, wireframing and prototyping
• Experience using customer research and analytics to inform decisions
• Ability to simplify complex problems into intuitive experiences
• Confidence facilitating workshops and reviews across disciplines
• Strong communication and influencing skills for technical and non-technical audiences
• Experience collaborating with Product and Engineering in a product-led environment
• Collaborative mindset with willingness to coach and share knowledge
• Curious, customer-focused mindset in a fast-moving product environment

• collaborative
• influencing
• communication
• UX design
• information architecture
• journey mapping

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