Senior Associate, Data Centre Engineer

Overview

In this role you will support enterprise data centre operations across global sites, ensuring highly available and secure infrastructure. You will perform hands-on hardware installation, cable management, and power and cooling coordination while coordinating with facilities, vendors and cross-functional teams. You’ll help maintain accurate documentation and contribute to capacity planning and infrastructure modernization. This position offers a path to impact scalable, reliable data center services within a growing environment.

Responsibilities

• Operate day-to-day data center and remote office infrastructure support
• Perform rack and stack for servers, storage, network and devices
• Install, configure, relocate, decommission, and maintain physical hardware
• Manage power, cooling, cabling, and environmental monitoring requirements
• Coordinate with facilities, colocation providers, network, security, and vendors
• Maintain rack elevations, cabling diagrams, asset inventory, and operational records
• Support hardware lifecycle management including procurement, deployment, and retirement
• Troubleshoot hardware issues and coordinate break-fix with vendors
• Support server platforms such as HPE, Dell, Cisco UCS, Lenovo or equivalents
• Assist with data center capacity planning and modernization initiatives
• Participate in disaster recovery and business continuity readiness
• Maintain SOPs, runbooks, documentation and diagrams
• Provide on-call and off-hours support as needed
• Engage with ITSM processes and incident management
• Assist with security remediation and audit support

Key requirements

• 6-10 years’ experience in enterprise data center or physical IT infrastructure
• Hands-on rack and stack, structured cabling, server hardware installation
• Experience with HPE, Dell, Cisco UCS, Lenovo or equivalent platforms
• Experience working with data center facilities, colocation providers, MSPs and vendors
• Strong understanding of power distribution, PDUs, UPS, HVAC and monitoring
• Experience maintaining rack elevations, cabling diagrams, asset inventory, power mappings
• Hardware troubleshooting, firmware updates, vendor case management, break-fix coordination
• Experience with Windows Server, Linux, VMware, networking, storage and backup from a data center perspective
• Familiarity with ITSM tools (ServiceNow) for incident/change/asset management
• Monitoring tools and out-of-band management interfaces (iLO, iDRAC, IPMI)
• Understanding of change, incident, asset management and risk controls
• Preferred understanding of disaster recovery, business continuity testing and data center recovery documents
• Planned maintenance, off-hours support and incident response experience
• Silicone certifications such as CDCP, ITIL, CompTIA Server+, Network+ are preferred
• Experience with data center infrastructure management tools and asset management platforms

• Excellent written and verbal communication
• Strong attention to detail
• Ability to manage multiple priorities and work with cross-functional teams
• HPE, Dell, Cisco UCS, Lenovo hardware platforms
• Windows Server, Linux, VMware
• Networking and storage devices

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