Operations Administrator (Work Experience) – Academic Services – 104457 – Grade 4

Overview

As a member of the Work Experience team, you will support the delivery and evaluation of work-based learning activities to enhance students’ employability. You will handle front-line queries, provide timely guidance, and coordinate administrative tasks for internships and volunteering programs. The role sits within Careers Network, contributing to a broader mission of improving student experiences and outcomes. You will work with cross-functional colleagues and data to monitor progress and suggest improvements, making an impact on students’ futures.

Pay / Benefits

• 40 days paid holiday per year
• one paid volunteering day
• occupational sick pay
• pension scheme
• flexible working arrangements
• three subsidised day nurseries

Responsibilities

• Act as a primary information point for students, employers, and staff, guiding processes and resolving queries to resolution
• Regularly communicate information to students via Verint and other channels
• Provide administrative support for diary management, events, programme delivery and evaluation
• Process and verify data (financial, HR, student-related, etc.), track accuracy, and escalate as needed
• Utilise complex systems to research, analyse data, and generate routine reports
• Maintain relationships with stakeholders, handle disputes, and share best practices
• Support committees/meetings with secretarial tasks and note-taking where required
• Contribute to process improvements and pilot new ways of working
• Promote equality and inclusion in daily work and interactions

Key requirements

• GCSEs to grade C/4 in Mathematics and English or equivalent level 2 qualification
• Strong IT skills with knowledge of Microsoft Office and MS Teams
• Good data management and record-keeping abilities
• Ability to work independently and take responsibility for tasks
• Proactive, customer-focused service mindset
• Excellent communication and organisational skills
• Experience with complex work systems (student databases, finance, HR systems) and adaptability to new IT tools
• Experience in supporting committees/meetings in a secretarial capacity is desirable
• Ability to work in a fast-moving environment and respond to change
• Understanding of equality and diversity policies

• excellent communication
• well organized
• ability to work independently and in a team
• MS Office
• MS Teams
• data management and reporting

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