Customer Service Consultant (TSB, Branch Banking, 12 Month Fixed Term Contract)

• In this role, you’ll play a key part in helping customers feel confident, capable and in control of their finances. You’ll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long‑term trust and loyalty
• We’re shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for:
• Supporting customers across face‑to‑face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self‑service adoption using customer devices and in‑branch technology
• Collaborating with colleagues to deliver a consistent and high‑quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Experience supporting customers with financial products or servicesExperience working in a collaborative team environmentExperience delivering excellent customer service across multiple channels

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