Remote Customer Service Team Lead — Drive Excellence

Taylor & Francis Group, part of Informa, is seeking a Customer Service Team Lead to guide a global CS team. The role combines home-based work with three days a week in the Milton Park office, Oxfordshire, leading exceptional service, driving process improvements, and ensuring KPIs/SLA targets are met.

You will mentor staff, manage escalated queries, coordinate projects, and report on performance while contributing to a flexible, supportive working culture and ongoing professional development.

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