London-based Customer Strategy Manager — Growth & CX

Merkle, a dentsu company, is seeking a Manager, Customer Strategy in London to lead high-impact customer strategy and transformation engagements. The role sits within BX and emphasizes delivering value through customer insights, data-informed narratives and cross-practice collaboration.

You’ll shape engagements, manage stakeholder relations, and translate strategy into practical roadmaps, while partnering with data and technology teams to leverage AI for improved customer experience.

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