Principal Executive AI Strategist – Business Development, Amazon Connect Applied AI Solutions

Overview

As Executive AI Strategist, you define and own the AI GTM and business development strategy for Amazon Connect in EMEA. You act as a trusted AI advisor to executives at the region’s largest enterprises, shaping transformation with Amazon Connect’s AI-enabled customer experiences. You lead cross-functional initiatives to accelerate adoption and revenue, collaborating with sales, product, solution architecture, and marketing. Your work centers on turning customer insights into scalable programs that improve outcomes across CX, sales, and service. This role offers a high-impact opportunity to influence product roadmap and GTM execution at scale.

Pay / Benefits

• Mentorship & Career Growth
• Work/Life Balance
• Inclusive Team Culture
• Diverse Experiences
• Competitive compensation
• Opportunity to shape AI strategy at scale

Responsibilities

• Build trusted relationships with C-suite executives and business leaders in large EMEA enterprises
• Develop, execute, and own GTM and sales strategies for AI in customer experience to grow Amazon Connect adoption
• Coordinate across stakeholders (specialist sales, product, solution architecture, customer success, marketing, and field) to align GTM and strategic pursuits
• Capture and translate customer insights to influence the product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
• Create scalable programs and best practices to unblock challenges and drive growth
• Serve as a subject-matter expert on Amazon Connect AI supporting broader internal teams
• Lead cross-functional initiatives to enhance GTM capabilities, operational excellence, and business rhythms

Key requirements

• 10+ years of customer-facing leadership experience with Business Application Technologies including AI, CX, CRM, Analytics, Data Applications, CCaaS, or Communications Services
• Experience in Go-To-Market, Business Development, Sales, or Product Leadership for large-scale deployments
• Ability to influence leadership decisions at the organizational level
• Strong relationship-building and negotiation experience with enterprise customers and partners
• Experience with new product/service development teams and outbound functions
• C-level relationship experience with Fortune 500 or FTSE 100 organizations (preferred)
• Fluency with enterprise AI use cases in CX, Sales, Service, and/or Marketing (preferred)

• Executive communication and thought leadership
• Cross-functional collaboration
• Strategic storytelling with data and insights
• AI in customer experience
• CRM and analytics concepts
• AWS Applied AI Solutions

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