Fire & Security Service Engineer

Overview

As a Fire & Security Service Engineer, you will maintain and service fire and security systems across your assigned area, ensuring compliance with standards and customer requirements. You’ll work with a responsive, customer-focused team, delivering reliable service and expert support. You’ll participate in training and team meetings while advancing your own development. This role offers a clear impact on safety, system uptime, and client satisfaction within a fast-growing, people-centric culture.

Pay / Benefits

• competitive salary
• vehicle allowance
• comprehensive benefits package
• career progression opportunities

Responsibilities

• Maintain Fire & Security systems in your assigned area
• Respond to service calls in line with standards and customer requirements
• Plan and execute routine and reactive visits
• Communicate effectively with customers when planning site visits
• Maintain stock levels with support from Stores team
• Attend training sessions as required
• Attend Engineering team meetings as required
• Identify personal training and development needs

Key requirements

• Technical background in the electrical/electronic industry
• Good all-round knowledge of Fire and Security Systems
• Experience of front-line customer contact preferred
• Excellent organisational skills
• Professional and presentable demeanor
• Ability to deliver exceptional customer service

• customer service orientation
• strong communication
• professional demeanor
• Fire systems knowledge: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec
• Intruder systems: Galaxy, Texecom, Scantronic, Menvier, Risco
• CCTV: Hikvision, Dahua, Bosch

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