Customer Services Advisor Hereford Hospital | Sales and Business Development | Permanent Contract | Full Time | £25,038.00 per annum 37.5 hours per week
Making a great first impression is really important. That is why we need the right person to join us and help greet our patients and visitors to the Hospital. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. As a Customer Services Advisor at our Hereford Hospital you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.
Responsibilities
- To handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital including providing procedure quotations & nurturing the patients pathway.
- To support the Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
- To introduce new processes to improve customer advise and service, as required.
- To support the definition, development, communication and implementation of business development and marketing plans and activities.
- To provide advice and guidance to other team members and the wider hospital.
- To develop constructive relationships with both internal and external stakeholders.
- To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.
Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That is why we’ve developed a benefits package with you in mind. With everything from a cycle to work scheme, financial wellbeing support and more – at Nuffield Health, we take care of what’s important to you.
About Nuffield Health
Join Nuffield Health and create the future you want, today. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.
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