At The Cardinal Partnership, we’re not just a company; we’re a partnership in both name and nature. As the world’s largest employee-owned logistics organisation, we proudly house two beloved brands, Cardinal Global Logistics and Far Logistics. When you join our team, you become a partner in our collective success.
People have always been at the heart of what we do and we have an unwavering entrepreneurial spirit that has transformed a modest £15,000 investment into an industry-leading enterprise. We tailor these services to meet the precise needs of our 6000+ customers.
Join us in providing exceptional service and shaping the next chapter of our partnership journey. In return, you’ll enjoy a competitive salary and enhanced benefits.
We are seeking a Road Freight Account Manager to join our team!
The Road Freight Account Manager is responsible for managing road freight shipments and assigned customer accounts from booking through to final delivery. The role acts as a key contact for customers, coordinates with suppliers and internal teams, manages costs and quotations, and supports strong customer relationships and profitable operations.
Key Responsibilities
- Manage and oversee road freight shipments from origin to delivery.
- Act as a main point of contact for assigned customers, providing accurate and timely updates.
- Collaborate with overseas offices, partners, suppliers and hauliers to arrange transportation.
- Negotiate and review supplier rates to support cost-effective solutions for customers.
- Select appropriate carriers, routes and service options based on customer requirements.
- Prepare customer quotations and monitor market rates in collaboration with relevant teams.
- Track shipment status and proactively manage delays, exceptions or service issues.
- Coordinate with suppliers and hauliers to support smooth and timely delivery.
- Complete invoicing, costing and file management accurately, maintaining appropriate profit margin.
- Support client relationship building, including customer visits with sales colleagues where required.
- Demonstrates clear, professional communication with customers, suppliers, colleagues and internal stakeholders.
- Works collaboratively, supports colleagues and contributes positively to team standards and customer outcomes.
- Takes a proactive and practical approach to problem solving, escalating issues early where needed.
- Shows strong attention to detail, personal ownership and commitment to accurate, timely work.
- Works in line with Partnership values: Brave, Inclusive and Creative.
Key Skills and Relevant Qualifications
- Clear and confident communication with customers, suppliers, hauliers and internal teams.
- Strong organisation, prioritisation and attention to detail when handling shipments, documentation and costing.
- Able to identify problems early and respond in a timely and practical way.
- Positive, proactive and customer-focused approach to work.
- Ability to work effectively as part of a team and contribute professionally to discussions.
- Competent user of relevant freight systems and Microsoft Office applications.
- Working knowledge of road freight operations and customer account management.
- Commercial awareness when quoting, costing and selecting carriers.
We hire individuals not just based on their experience and skills, but also on their character. Our team members are enthusiastic, passionate, and dedicated to finding solutions for our clients. We believe in fostering a fun and supportive work environment, but above all, we are committed to exceeding expectations.
At The Cardinal Partnership, every employee is empowered to reach and surpass their potential. We remain steadfast in creating enduring business relationships and achieving long-term, sustainable success.
Leestone RoadSharston Ind EstateSharstonManchesterM22 4RBUnited Kingdom
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