Customer Service
Location: WarringtonSalary: £12.71 per hourJob Type: Temporary – up to 3 monthsHours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)
Interview & Start Date Due to the urgent nature of the requirement, shortlisted candidates will be invited to an interview this week, with successful candidates potentially starting from Thursday 27/08.
We are currently recruiting for 3 Temporary Customer Service Agents to join a busy customer-focused team based in Warrington.
This is a great opportunity for someone with a confident telephone manner who enjoys speaking with customers, providing updates and keeping people informed. You will be making a high volume of outbound calls, so excellent communication skills and a calm, professional approach are essential.
Key responsibilities will include:
- Making regular outbound calls to customers and providing clear, professional updates.
- Gathering accurate information from internal teams regarding progress, timescales, outstanding requirements and potential delays.
- Managing customer expectations and explaining information clearly and sensitively.
- Handling customer queries and ensuring appropriate follow-up.
- Identifying potential complaints or dissatisfaction and escalating these appropriately.
- Accurately recording all calls, conversations, actions and agreed follow-ups on internal systems.
- Building positive working relationships with operational teams and colleagues.
- Managing a busy workload while maintaining a high level of accuracy and customer service.
We are looking for candidates who have:
- Previous experience in customer service, contact centre, call handling, service adviser or another telephone-based role.
- A confident, professional and friendly telephone manner.
- Excellent listening and questioning skills.
- The ability to explain information clearly and manage potentially difficult conversations.
- Strong written accuracy and attention to detail.
- Good organisational and time-management skills.
- The ability to remain calm and professional when dealing with delays, uncertainty or customer concerns.
- Good IT skills and confidence using Microsoft Office and customer management systems.
- A proactive, reliable and solutions-focused approach.
We are looking to meet with a number of suitable candidates, with 3 positions available.
Apply now if you have strong telephone-based customer service experience and are available to start quickly.
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