SMB Account Manager, Customer Development

Overview

As an SMB Account Manager in our Customer Development team, you will nurture and grow existing Mimecast accounts (1–350 users) by driving upsell opportunities, ensuring adoption, and reducing churn. You will collaborate with Channel Development to align plans and operate within Mimecast’s sales framework to deliver sustainable revenue. This fast-growing, global team offers a meaningful impact by strengthening customer relationships and expanding our footprint within current customers. You’ll work in a collaborative, high-energy culture focused on results and development.

Pay / Benefits

• OTE salary range 88,000–132,000 plus benefits
• incentive plans
• benefits in accordance with local regulations
• high-energy, fast-growing environment
• career progression support
• collaborative culture

Responsibilities

• Meet and exceed upsell revenue targets on a monthly, quarterly, and annual basis
• Proactively drive adoption and retention to reduce downsell and churn
• Collaborate with Partner/Channel Development to create and execute account plans
• Develop and execute sales activity plans to hit revenue targets
• Cultivate and maintain strong, long-term relationships with existing accounts
• Identify upsell and cross-sell opportunities within the existing customer base
• Manage KPIs and maintain CRM hygiene
• Follow Mimecast’s sales methodology and processes
• Monitor and report sales activities providing management insights
• Collaborate with internal teams to support business goals
• Attend training to enhance relevant knowledge and skills

Key requirements

• 1+ years of IT sales experience
• Track record of achieving sales quotas
• Experience in Direct and In-Direct sales roles preferred
• Understanding of Corporate IT buying processes
• Strong commercial awareness and decision-making skills
• Excellent verbal and written communication skills
• Results-driven with a proactive, can-do attitude
• Degree level education preferred but not essential

• strong communication
• relationship-building
• results-oriented
• CRM hygiene
• KPIs reporting
• sales planning and forecasting

…