Senior UX Designer

Overview

As a Senior Consultant at Hippo, you will lead user-centred design initiatives and shape digital services for clients. You’ll guide cross-functional teams, advocate for UX and service design thinking, and help translate insights into end-to-end journeys and propositions. You’ll run collaborative workshops, share best practices, and drive a tangible, user-focused transformation across organisations. This role offers impact at scale within a collaborative, design-led consultancy with a strong emphasis on people-first digital services.

Pay / Benefits

• Contributory pension scheme
• 25 days holiday plus UK public holidays
• Perkbox discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days

Responsibilities

• Propose creative solutions centered on user needs and shape them into coherent designs
• Design end-to-end user journeys that optimize the user experience
• Leverage user research insights and metrics to identify pain points and improve design
• Explore multiple approaches to solve user problems and ensure logical flow of product
• Produce user journeys, sitemaps, navigation schemas, and annotated wireframes
• Conduct usability testing and gather feedback
• Engage with agile, multidisciplinary teams using a user-centred process
• Learn from insights to define and improve the service and explain decisions
• Run workshops with team and stakeholders
• Collaborate with the Hippo design community to share best practices and maintain high standards
• Advocate for design and drive creative culture both internally and externally
• Map service ecosystems and define clear service propositions
• Tackle systemic, institutional problems beyond the digital interface
• Facilitate collaborative workshops to align diverse stakeholders on service visions

Key requirements

• Strong depth in UX or Service Design with working knowledge of the other
• Deep understanding of user-experience design for mobile and the web
• Knowledge of emerging design, UX, service design and technology trends
• Ability to investigate, innovate and develop new design approaches
• Experience recognizing and predicting use-cases including happy path and edge cases
• Experience in rapid prototyping tools, e.g., Sketch and Invision
• Excellent consultancy skills and client-centric mindset
• Ability to enable clients to iterate content after you depart
• Ability to design end-to-end service journeys across touchpoints, channels, and offline interactions
• Experience translating complex policy, legal, or organizational requirements into coherent service propositions
• Deep understanding of influencing organizational change and advocating for UCD across client organizations

• client-centric mindset
• strong communication and facilitation
• collaboration and team leadership
• Sketch
• InVision
• user research methods

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