Client & Legal Knowledge Engineer

Overview

In this role you will advance the firm’s knowledge assets in an AI-enabled environment, turning legal and client insight into structured, governance-driven knowledge. You will shape use cases and design experiences that improve how knowledge is captured, searched and reused across the firm. You’ll work with cross-functional teams to ensure solutions are practical, secure and aligned with governance standards. This is a hands-on, product-minded position that combines legal knowledge management with technology to enhance client service and efficiency.

Responsibilities

• Design knowledge models, metadata approaches and content structures for AI retrieval and reuse
• Identify workflows and opportunities for standardisation across knowledge domains
• Align assets with firm standards, governance and taxonomy principles
• Support AI-enabled knowledge experiences and evaluate outputs for quality, confidentiality and governance
• Drive search, taxonomy, navigational improvements from issue to implementation
• Maintain user-centred navigation, topic structures and filters in intranet experiences
• Apply metadata and taxonomy to lifecycle content and ensure current, well-governed collections
• Identify and shape practical knowledge use cases across the portfolio
• Translate needs into requirements, prototypes, pilots and adopted improvements
• Collaborate across content, product, search, taxonomy, data, adoption and operations to deliver reusable solutions
• Measure adoption, user satisfaction and value to evolve knowledge products
• Bridge legal knowledge and technology by mapping workflows and enabling AI-driven efficiency
• Prepare content for AI via improved structure, summaries and governance
• Contribute to pilots involving natural language search, RAG and knowledge assistants
• Support testing and quality review of AI-enabled outputs
• Produce guidance and updates to foster adoption of new tools and processes
• Be hands-on across content review, taxonomy mapping, testing and documentation
• Balance strategic thinking with practical execution to deliver governed knowledge solutions
• Help sustain momentum on pilots, taxonomy updates and knowledge product changes

Key requirements

• Experience improving knowledge search, intranet findability, guided content experiences or enterprise knowledge discovery in professional services or legal environments
• Experience handling taxonomies, metadata schemas, topic structures and controlled vocabularies
• Experience identifying or supporting knowledge/use cases across teams or portfolios
• Ability to work across multiple workstreams and translate user needs into scalable knowledge solutions
• Comfort operating from conceptual design to implementation and testing of content and journeys

• Knowledge mindset
• Product mindset
• Collaboration
• Microsoft 365
• Power Platform
• Azure AI

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