Customer Service Lead: Automation & Growth (Hybrid London)

Harmonic Operations™ | Certified B Corp is actively seeking a Customer Service Manager in London to lead a small, experienced team and elevate service standards. The role focuses on moving from manual processes to automated, systemised workflows and working closely with the leadership team to define what excellence looks like.

You will manage two Customer Service Executives, drive process improvements, and ensure high-quality customer outcomes while maintaining strong relationships with senior

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