Housing Customer Services Officer | Hybrid Role

BCP Council’s Homes Tenancy Advice and Repairs Team is looking for a Customer Services Officer in Poole Library Hub and Kinson Hub on a full-time contract. The role is 37 hours per week, office based with initial training at the Kinson Hub for 4–6 weeks, then hybrid working from Poole Library Hub and home.

The successful candidate will manage calls and emails from residents, demonstrate excellent communication, work under pressure, and be a proactive team player delivering high-quality customer

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