IT Support Engineer

Location: Cambridge 5 days onsiteStart: ASAP

We are looking for a Mac-focused Desktop Support Engineer to join our customer’s IT team in Cambridge on an initial 3-month contract.

The environment is approximately 90% Mac / 10% Windows, so strong hands‑on Mac/macOS support experience is essential.

Key Responsibilities

• Provide 1st/2nd line desktop support, primarily for Mac users
• Manage and resolve tickets through the IT service desk
• Provide face‑to‑face and walk‑up support
• Set up new users and hardware
• Support onboarding and offboarding
• Manage user access and general IT requests
• Troubleshoot Mac hardware and software issues
• Provide a professional, friendly service to users

Essential Experience

• Strong Mac/macOS support experience
• Previous Desktop Support / IT Support experience
• Good troubleshooting skills
• Excellent communication and people skills
• Comfortable working onsite and dealing directly with users

Desirable: Microsoft Entra ID, Cisco and MDM experience.

The customer is open to someone junior/early in their career who is technically capable, keen to learn and has strong people skills.

ASAP start Cambridge 5 days onsite

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