Overview
In this role you will support Corporate Account Managers in delivering financial education to public sector clients, ensuring a seamless client experience. You will operate in a fast-paced, office-based environment in Liverpool, coordinating seminars and maintaining client data. You’ll act as a primary contact for queries and help grow engagement, reporting on outcomes and ensuring accuracy across systems. This is a growth-focused opportunity within a reputable financial wellbeing firm, offering structured hours and room for development.
Pay / Benefits
- Bonus scheme
- Structured Monday-Friday hours
- Modern office in Liverpool City Centre
- Ongoing training
- Opportunity for progression
- Supportive team environment
Responsibilities
- Support Corporate Account Managers in nurturing and expanding client relationships
- Coordinate seminars, logistics, and coach diaries
- Serve as main contact for clients via phone and email
- Ensure delegates receive accurate information and timely updates
- Maintain and update internal systems (Microsoft Dynamics CRM)
- Monitor seminar feedback and drive follow-up actions
- Identify opportunities to enhance client engagement and service delivery
- Produce internal and external reports and data
- Conduct regular system audits for data accuracy
Key requirements
- Degree in finance-related subject or background in customer service, sales, or administration
- Experience in customer service, sales, or administrative roles
- Strong written and verbal communication skills
- Ability to manage multiple clients and deadlines
- Highly organized with attention to detail
- Confidence in a target-driven environment
- Proactive and solutions-focused mindset
- Desirable: CRM experience (Dynamics, Salesforce); knowledge of financial services; intermediate Microsoft Office skills
- Strong communication
- Organized and detail-oriented
- Proactive problem-solver
- Client-facing demeanor
- CRM systems (Microsoft Dynamics, Salesforce)
- Microsoft Office (Excel, PowerPoint, Outlook, Word, Teams)
…
