Operations Administrator

Operations Administrator

Salary: £25,500 per year

Location: Stevenage

Hours: Monday – Friday, 9am to 5pm

Contract: Permanent

About the Role

A fantastic opportunity has become available for a proactive and organised Operations Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike. As the first point of contact for operational support, you’ll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience. If you’re someone who enjoys problem‑solving and keeping processes running smoothly, this is the perfect role for you.

Key Responsibilities

• Monitoring and responding to emails in the service inbox
• Answering incoming calls to the Service Desk
• Logging client requests across internal and external systems
• Scheduling engineer visits and coordinating their attendance
• Closing completed jobs on the internal job management system
• Booking couriers and tracking shipments
• Managing the return of faulty equipment to suppliers or manufacturers
• Sending Welcome Packs to newly onboarded clients

About You

• Highly organised with exceptional attention to detail
• Confident managing multiple tasks and prioritising effectively
• An excellent communicator, both written and verbal
• Friendly, approachable, and professional when dealing with clients
• Reliable, proactive, and comfortable working in a fast‑paced office environment
• Experienced in office administration

What’s in It for You?

• Starting salary of £25,500 per annum
• Monday-Friday, 9am-5pm working pattern
• 23 days holiday plus bank holidays, rising with length of service
• Supportive, friendly, and collaborative team culture
• Pension scheme
• Company Christmas bonus
• On‑site parking
• Regular company events
• Full training provided with ongoing development opportunities

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