First-Contact Customer Solutions Advisor

South Kesteven District Council is seeking a Customer Contact Officer to join the Technical Services Team. The role focuses on delivering first point of contact resolutions for a wide range of customer demands, helping customers devise their own solutions where possible and escalating when necessary.

It is a fixed-term post for 12 months, with a 37-hour week. The role promotes customer independence and development of self-reliance to resolve concerns promptly.

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