Customer Service Lead
Banbury | £35,000 – £40,000 | Full-time, Permanent
We’re looking for a proactive and commercially minded Customer Service Lead to join a successful business in Banbury. You’ll be a key point of contact for customers, building strong relationships, managing enquiries and quotations and working across the business to ensure a great customer experience from enquiry through to delivery.
This is more than a traditional customer service role. You’ll have the opportunity to identify commercial opportunities, improve processes and help drive continuous improvement across the operation.
Key responsibilities:
- Building strong customer relationships and taking ownership of enquiries and escalations
- Managing quotations and commercial follow-up
- Coordinating with technical support, purchasing, logistics and warehouse teams
- Proactively resolving issues, delays and operational challenges
- Identifying opportunities to grow aftermarket sales and improve customer retention
- Reviewing processes and driving improvements to customer service and operational efficiency
- Monitoring KPIs and using performance information to identify areas for improvement
We’re looking for:
- Experience in customer service, account management, commercial support or operations
- Strong customer relationship and problem-solving skills
- Experience managing enquiries, quotations and order processing
- Excellent organisation and attention to detail
- A confident communicator who can work effectively across different departments
- A proactive, commercially aware approach with a genuine interest in improving how things are done
Experience within engineering, manufacturing, service or industrial equipment would be advantageous, but isn’t essential.
What’s in it for you?
£35,000 – £40,000 depending on experience, 25 days’ holiday plus bank holidays, healthcare, sick pay and additional company benefits.
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