Resident Services Coordinator – Housing & Defect Support

Fawkes & Reece London is seeking an experienced Customer Service Coordinator to join their team in Dartford, delivering outstanding service and upholding their 5-star satisfaction rating.

You will be the main point of contact for homeowners, manage defects via CRM, handle complaints, book engineers, log issues, escalate to management, and work closely with the customer service team and reporting to the manager.

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