Store Manager – Permanent – Part Time – Solihull
ID: 325969Job Specialism: RetailLocation: SolihullSalary: 13.20Closing Date: Tuesday, 27th October 2026
About the role
Are you an experienced people manager with a passion for delivering great customer service? Are you looking for a role where you can lead a fantastic team while helping to raise vital funds for people with complex disabilities?
Were looking for a Shop Manager to join our team at our Sense shop in Shirley, Solihull.
This is a permanent role, working 30 hours per week across four days, with a salary of 13.20 per hour. You’ll work 7.5-hour shifts across Monday to Sunday, so full flexibility across the week is required.
As Shop Manager, you’ll take responsibility for the day-to-day running of the shop, leading your team to maximise sales, control costs and generate vital income for Sense. You’ll create a welcoming environment for customers while ensuring excellent standards across everything from customer service and merchandising to stock generation and shop presentation.
A big part of your role will be building, developing and motivating a brilliant team of staff and volunteers. You’ll create a positive working environment where everyone feels supported to contribute and provide an excellent experience for our customers.
You’ll also play an active role within the local community, promoting Sense and finding new opportunities to generate donated stock, recruit volunteers and support fundraising.
Some key areas of responsibility will include:
Leading, motivating and developing your team of staff and volunteers
Maximising sales and managing costs to help achieve the shop’s targets
Delivering excellent customer service and maintaining high shop standards
Creating attractive displays and ensuring the shop is clean, organised and welcoming
Driving stock generation and building relationships within the local community
Ensuring stock is priced, rotated and managed effectively
Managing shop administration, cash handling and security procedures
Maintaining a safe environment for customers, staff and volunteers
Supporting the wider retail team and providing cover at other shops when required
What we’re looking for
We’re looking for someone who can bring energy, organisation and strong people skills to the role. You’ll be comfortable taking ownership of the shop while creating an environment where your team can thrive.
You’ll need:
Experience of recruiting, managing and motivating a team
Experience of delivering excellent customer service
Strong organisational and prioritisation skills
The ability to work effectively both independently and as part of a team
Confidence working with numbers and completing administrative tasks
An interest in and awareness of fashion trends
Strong communication skills and the confidence to engage with the public
The ability to motivate yourself and others
The ability to handle confidential information appropriately
A professional and respectful approach when working with customers, colleagues and volunteers
Previous experience within a retail environment, alongside knowledge of selling and merchandising, would be an advantage but isn’t essential.
You’ll need to be flexible and willing to work Saturdays, some Sundays and Bank Holidays as required. The role also involves handling stock, including lifting heavy or bulky items, and you may occasionally be asked to provide support at other Sense shops.
Working at Sense
Working at Sense gives you a wide range of benefits including:
24 days holiday + bank holiday entitlement, increasing with length of service
Free DBS Check
Free access to online and face-to-face training
Ongoing learning and development opportunities
Flexible working and family-friendly policies
Employee referral scheme
Health and wellbeing support
Pension Scheme
Discount scheme
About Sense
Sense is here to break down barriers alongside disabled people with complex needs. That’s why we’re committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.
We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.
We know there’s always more we can do to become a truly inclusive employer, and we’re working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.
If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the Talent Acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role.
Ready to make a difference?
To apply
Managers will use your supporting statement to shortlist candidates for interview in relation to the Person Specification. Therefore, it is very important that you complete this section thoroughly. We recommend that you read the candidate guidelines, job description and person specification before applying.
Please note, to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. This role is subject to a Standard DBS check.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone’s contribution is valued and we ensure they’re given the opportunity to realise their potential.
We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Precise Location: 225 Stratford Road, , Solihull, West Midlands, B90 3AH, United Kingdom…