Role – Technical Support Engineer (Inside IR35) Location – Stafford
- Reporting to the UK Service Leader, the Lead Technical Application Engineer is a key member of the Grid Automation Services operations team, providing technical leadership that supports service growth, customer confidence, and high-quality project execution.
- Therole provides engineeringsupport,conductscustomersite surveys, supportscommercialproposals, responds tocustomertechnical enquiries, and delivers training for installed Protection and Control systems.
- The position requires sound technical judgement, structured problem solving, and clear engagement with customers and internal teams to resolve issues effectively.
Essential Responsibilities:
- Review, analyse,andresolveassigned customer application enquiries using sound engineering principleswhile meetingbusiness standards, procedures,quality expectations, and response deadlines.
- Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability.
- Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities.
- Support Protection and Control system engineering tasks, including technical review, issue investigation, and application guidance.
- Managefaultreportsandcustomer complaints in line with defined procedures, ensuring timely technical input and clear customer communication.
- Supportinternal and external training activities,including classroom-based training andcommissioning-focused knowledge transfer.
- Build knowledge of new products, systems, and industry standards to strengthen technical capability and support continuous improvement across the service organisation.
MandatoryRequirements:
- Minimum BSc in Electrical Engineering,or equivalentqualification,with four to five yearsof relevantprojectorservice experience.
- Experience with Substation Automation Systems, including technical support, testing, maintenance, and commissioning in transmission, distribution, industrial, or power plant environments.
- Ability to analysecustomerapplications and produceclear, accuratetechnical reports.
- Understanding of protectionandcontroltesting practices, tools,and equipment.
- Abilityto travelwithin theUK and overseasas required.
- Fluent English, with the ability to communicate effectively with customers in writing and verbally.
Preferred Experience:
Provenknowledge of protection relays and SubstationAutomationsolutions.
Desired Characteristics:
- Working-levelknowledge ofsubstation protection and control system applicationsacross transmission, distribution, and industrial environments.
- Ability to organise priorities, manage workload, and deliver against agreed milestones.
- Strongproblem identification, root-cause analysis,and solutiondevelopmentskills.
- Soundjudgementunder pressure, withtheability tomanagemultiplecustomerenquiries simultaneously.
- Strong interpersonal and negotiation skills, with a constructive and customer-focused approach.
- Excellent verbal and written communication skills, with theability towork effectively acrossdepartments.
- Collaborativeworkingstylewithstrongself-motivation, flexibility, andcommitment to continuouslearning.
- Self-startingteam player with astrongsense of urgency andtheability todeliverto tight deadlines.
With over 90 years’ combined experience, NES Fircroft (NES) is proud to be the world’s leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients….